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PPL Buddy
UK PPL(A)

PPL Buddy — Refund & Cancellation Policy

Effective date: 13 July 2026 · Last updated: 13 July 2026

This policy explains cancellation and refunds for PPL Buddy subscriptions. PPL Buddy is operated by Rob Watkiss, trading as PPL Buddy. This policy sits alongside the Terms of Service. Your statutory rights as a UK consumer always apply and are not reduced by anything here.

1. Try before you buy

The Air Law subject and the weather/planning tools are free, so you can experience how PPL Buddy teaches before paying anything. We mention this because it's the best way to avoid needing a refund at all.

2. Cancelling your subscription

  • You can cancel at any time through the billing/account portal (provided via our payment processor, Stripe).
  • When you cancel, your paid access continues until the end of the period you've already paid for, and then stops — it does not renew.
  • We do not charge a cancellation fee.

How to cancel: open your account/billing settings in PPL Buddy and choose to manage your subscription. Specifically, use the Manage subscription button in the site header (shown when you have an active subscription) to open the secure Stripe billing portal, then choose to cancel.

3. Refunds for the unused part of a period

Because access continues to the end of the period you paid for, we do not give partial refunds for the remaining/unused days of a billing period after you cancel — you keep the access you paid for until it expires.

4. Your 14-day cooling-off right (and the important exception)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when you buy a digital service online as a consumer you normally have the right to cancel within 14 days of purchase and receive a refund.

However, there is a specific exception for digital services that you ask to start straight away. If you request that we begin providing the paid service immediately (i.e. you unlock and start using paid content during the 14-day window), you acknowledge that:

  • you want the service to start now, before the 14-day cooling-off period ends; and
  • once the service has been fully performed (or to the extent you've used it), you lose — or may lose — the right to cancel for a refund under those Regulations.

In plain terms: the moment you start using the paid content, you may be giving up the automatic 14-day refund right. If you have not yet used the paid content, you can still cancel within 14 days for a refund of that purchase.

5. Faulty, misdescribed, or unavailable service

Separately from cooling-off, under the Consumer Rights Act 2015 digital content and services must be as described and provided with reasonable care and skill. If the paid service is faulty, not as described, or substantially unavailable, you may be entitled to a repair, re-performance, or a refund. Contact us and we'll put it right. Nothing in this policy affects these statutory rights.

6. Discretionary refunds

Even where a refund isn't legally required, we may offer one at our discretion. Duplicate charges and clear billing errors are always refunded; other cases are considered fairly on request.

7. How to request a refund

Email hello@pplbuddy.com from the address on your account, with the date of purchase and the reason. We aim to respond within 5 working days. Refunds are issued to your original payment method via Stripe.

8. Price and promotions

Founder/introductory offers (e.g. a discounted first month or founder annual rate) are one-off and revert to the standard price on renewal, as shown at checkout. Promotional periods don't change your cancellation rights above.

9. Chargebacks

If something's wrong, please contact us first — we can usually resolve it faster than a bank dispute.